Frequently asked questions
Answers about ordering, adding funds and the refill guarantee. Cannot find yours? Send the team a ticket.
Getting started3 questions
How do I get started?
Sign up, add funds, then go to New order. Pick a service, enter your link and the amount, and confirm. The work starts according to that service's terms.
Do I need to add funds before ordering?
Yes. Every order is paid from your account balance, and one balance works for every service.
How do I contact the team?
Send a ticket from your dashboard. The Ticket menu appears after your first top-up. Include your order ID so we can check it faster.
Account and security3 questions
Do you need my account password?
No. We only need the link to a public profile or post.
Is my account at risk?
Services work through public links and never log in to your account. Each platform has its own policies, so start with a small amount and choose services that come with a guarantee.
I forgot my password. What do I do?
Click "Forgot password?" on the log in page, enter the email you signed up with, then follow the link we email you.
Adding funds3 questions
How can I add funds?
Pay with QR Payment or TrueMoney. Type any amount or tap 50, 100, 500 or 1,000 baht. The money reaches your balance once the payment is confirmed.
I paid but my balance did not change. What now?
Send a ticket with proof of payment, such as the slip or a reference number, and the team will check it.
Are there discounts for large orders?
Yes, there are discounts by member level. You can also send a ticket to ask about special prices for large orders.
Orders and guarantee4 questions
My numbers dropped after the order finished. What do I do?
If the service has a guarantee, request a refill from your order history within the guarantee period. Each service's guarantee period is listed on the Services page.
I entered the wrong link. Can I cancel or get a refund?
We cannot refund or cancel an order when the link is wrong or incomplete, the account or post is not public, or another order for the same link has not finished yet. Always check the link before you confirm.
Why has my order not started yet?
An order can wait in line because the link is wrong, the account is private, or the service has a backlog. The Services page shows the estimated start time. If that time has passed, send a ticket with your order ID.
What does each order status mean?
Order received, waiting to start
Delivering to your link
Delivered in full
Not everything could be delivered. The missing part goes back to your balance
The work did not start. The money goes back to your balance